FAQ
What is Madcap ?
Madcap is a South African street headwear label rooted in underground culture, graffiti, hip hop, skateboarding, rebellion & self-expression.
It’s built for those who move against the norm & wear their identity with intention.
What comes in a Madcap Package ?
Each Madcap pack includes more than just headwear.
Inside you’ll find:
- 1x Madcap cap
- 2x Madcap stickers
- 1x Detailed Madcap catalog pamphlet with all our designs & info for the Madcap Brand, as well as all the relevant social links to help you stay informed and connected.
Every item is designed to add value & make the experience feel collectible.
Are the caps limited edition ?
Some releases are limited, while others form part of our ongoing range.
Limited drops are produced in small quantities & won’t be restocked once sold out.
Future artist collaborations will be numbered and exclusive.
Why do some designs look bigger in mockups ?
Mockups are visual previews used for concept and promotion.
Final embroidery sizes may be slightly smaller due to production constraints however the design, placement & intent always stay true to the original concept.
What type of caps do you use ?
We use Flexfit & Yupoong caps, chosen for their comfort, durability & premium fit.
Each cap is professionally embroidered & built to be worn daily.
Do you ship across South Africa & Worldwide ?
Yes. We currently ship nationwide within South Africa, using The Courier Guy delivery company.
As for worldwide deliveries we will be using TUNL delivery services, which has affiliations with UPS, DHL & FEDex.
Delivery times may vary depending on location & stock availability.
How long does delivery take ?
If the item is in stock, orders usually ship within 7-11 working days.
For made-to-order or limited drops, timelines will be clearly communicated before purchase.
Can I return or exchange my order ?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Due to the nature of limited releases, we cannot guarantee exchanges on sold-out items.
Do you collaborate with artists, creators & other brands ?
Yes. Collaboration is at the core of Madcap.
As of 2026 we will be selectively working with artists & brands, whose style & mindset align with the brand.
Future collabs will be announced through our socials, on our website & within our sites BLOG as well.